Lambert Jean-François



Europ’Aventure est labelisée CERTA depuis 2020. Pour une petite agence de voyage en ligne comme l ...

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Draouil Houda

Brussels Airport

Travel Intelligence Report

Those reports offers us several advantages. Firstly it provides us a comprehensive overview and anal ...

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De Block Ben



The CERTA label is pushing en helping you to stay up-to-date with all different issues. It's grea ...

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Pirard Fabian



De notre côté le label Certa, nous a surtout permis :

  • De nous aider d ...

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Bouckaert Frank

De Buck Agency NV/SA

Belgian Travel Academy

We were very impressed by the quality of the content and format of the trainings! The teachers are ...

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Stéphanie Sap

Perlan BV / Vakantie te paard ®


Ontzorging van de reiziger, duurzaam ondernemen en blijvend bijleren dit houdt een bedrijf in de ...

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Dechamps Frederic

Brussels Airlines

Travel Intelligence Report

We are extremely happy to have access to reliable market data, highlighting relevant behaviors an ...

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Samson Sylvia

De Buck Agency NV/SA

Travel Intelligence Report

J'ai suivi une formation en marketing. Les enseignements tirés du parcours client ont été int ...

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CERTA: a strong label as the beating heart of your strategy.

The aim of this CERTA label is to refer clients to genuine travel professionals. These are Belgian travel agencies, resellers and travel organisors (tour operators)* who meet all applicable legal requirements. The holders of the label also constantly invest in sustainable entrepreneurship, lifelong learning through training and refresher courses and in making life easier for the traveller. 

*A travel organiser (tour operator) is a company that puts trips together and resells them directly or through others and has all the required insurances and knowledge to guarantee the safety of the traveller. 



CERTA Objectives

Guarantee the quality and professionalism of Belgian tourism operators (travel professionals, travel agencies, and travel organisers) offering holiday and/or business travel and communicate this publicly.

To award a label recognised and validated by the Belgian authorities to travel professionals, travel agents and travel organisors by meeting the criteria essential to the proper execution of their mission.

Formalise and harmonise responsible professional practices in the social, economic, cultural and environmental domains.

Apply the basic principles of sustainable development to the travel sector by imposing minimal criteria and proposing to go further with CERTA GREEN.

Who is the CERTA label intended for?

The label is intended for all companies that market travel: travel professionals, travel agencies, travel agents and travel organisors (tour operators), cruise operators and tourism services are the most common examples.

The criteria for awarding the label are, on the one hand, compliance with all administrative and legal requirements imposed on the sector. On the other hand, there are the conditions relating to the quality of professional practice.

Continuous training, further digitalisation and an offer increasingly attuned to social, economic and environmental challenges are requirements of the CERTA label.



CERTA in figures



Travel Professionals in Belgium


Year of creation in Wallonia


Number of travel professionals that obtained the label in 2020

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