Privacy policy


Our Confederation, concerned about your personal data and our relationship with our members - associations - and our members' members, aims to handle your personal data in a transparent manner. This statement deals with your rights and legal obligations. Please read the following carefully.


I. Basics

In the following data processing policy, the following concepts are met.

- Personal data: any information concerning an identified or identifiable natural person (e.g.: name, NISS, e-mail address, address, mobile phone number, etc.).

- Processing: operation carried out on personal data (collection, recording, storage, destruction, deletion, etc.)

- A data controller: natural or legal person determining the means and purposes of processing.

- A processor: natural or legal person who processes data on behalf of the controller.


II. Our company

Our Association is named as follows: Belgian Travel COnfederation (BTC), is registered at the ECB under the N° : BE 0784.551.836

Its head office is located at Avenue Brand Whithlock, 132, 1200 Brussels

Its French-speaking operating office is located at the Maison des entreprises wallonnes, rue de Rodeuhaie, 1, 1348 Louvain-la-Neuve

Its Flanders operating office is located at: Koningin Astridlaan, 29/0001, 8200 Brugges


III. Our data controller

The designated controller is Mrs. Anne-Sophie Snyers (, CEO.

As data controller, our Union is obliged to comply with the legal requirements regarding the processing of data for purposes that it determines itself. It is responsible for the processing of personal data of its members and partners.


IV. The data used about you

Our association processes your data for various purposes.

In order to identify you, contact you and serve you efficiently we collect the following data:

> Name

> First name

> Address

> Customer number

> Email.

We also use public data or data collected from third parties. These data can be public, for example, data relating to the directors of a company. You may also have made certain data public (on social networks for example ....).


V. Legitimate Interest

Our association must be able to function as such. The European regulation on the protection of personal data speaks of "legitimate interest".

As an association, a number of legitimate interests form the basis of the processing operations we carry out. Our concern is to ensure the quality of our services by respecting the balance between the impact that these processing operations may have on privacy and the legitimate interests of any company.

If you nevertheless have objections to certain processing operations, you can contact us. You can also exercise the rights that the regulations specific to the processing of personal data offer you.


VI. Our subcontractors and suppliers

For the execution of a certain number of operations we call upon :

- either to suppliers

- or to subcontractors.

We take care to use reliable partners and suppliers who offer a sufficient degree of security to protect our data and our customers' data.


VII. Customer rights and their exercise

The European Regulation provides customers and prospects with the following rights:

Right of access to data

You have the right to inspect the data we process about you. If you exercise this right of access, we will try to give you as complete an overview as possible of your data. However, some data may have been deleted from our files. In the same way, some data stored on back-up media may not be able to be restored over time.

Right to rectify data

You can request a correction of your data or the completion of your data from the above-mentioned data controller.

Right to object to a specific use

If you object to the way in which we process your data in accordance with your legitimate interests, you can object to a specific use. However, there are cases in which we are required by law to process data.

Right to have data deleted

If you suspect that data is being processed improperly, you can request that this data be deleted. There are, however, legal cases in which deletion is not legally permitted.

Right to object to automatic processing